How Country Terrace Uses AIMA to Drive Bookings and Save Time
More bookings are now managed automatically outside business hours, while less staff hours spent answering calls!
What is Country Terrace?
Perched over Mgarr Harbour in Gozo, Malta, Country Terrace is a renowned restaurant popular with both locals and international visitors. Known for its scenic views and authentic Maltese cuisine, the restaurant thrives on delivering a welcoming guest experience while managing high demand from both tourists and residents.
Issues affecting service & bookings
With bookings coming in at all hours, across different languages, and through multiple channels, the Country Terrace team faced the challenge of keeping up with guest communication.
Staff time spent answering routine questions or managing reservations meant less time focusing on service inside the restaurant.
The solution:
AIMA Tableo’s AI Assistant
In June 2025, Country Terrace adopted AIMA – a conversational AI tool that automates booking management and guest communication.
AIMA integrates seamlessly with Tableo, handling everything from new reservations to answering guest queries, 24/7 in any language.
The Results
In just 2 months since using AIMA, Country Terrace generated an additional:
271 covers
from 47 bookings
managed without any staff involvement.
13 bookings
outside normal business hours
ensuring guests didn’t go elsewhere.
59 messages
handled automatically
saving over 4 staff hours (at 5 min per interaction).
€8130
direct revenue generated
(based on €30 average spend per cover).
From challenges to real results
By automating routine booking tasks and guest communication, Country Terrace has:
Instead of hours spent managing messages, the team could dedicate more time to guest experience
Converted late-night and multilingual booking requests that may have otherwise been lost.
Reduced human errors when taking reservations and improved booking efficiency.
Created measurable revenue growth directly attributable to AIMA.
“We’re very happy with how the chatbot handles customer queries. It keeps getting smarter with time, and some guests don’t even realise they’re chatting with an AI. We believe it’s only a matter of time before everyone fully embraces this new way of communicating.”
Joseph Mercieca
Owner, Country Terrace
Looking ahead
This is just the beginning. With upcoming voice capabilities, deeper business intelligence, and expanded platform integrations, AIMA will continue to add value, not only for Country Terrace but for restaurants worldwide.
Are you ready to take your business to the next level?
Tableo is designed to simplify your daily operations, increase your bookings, and reduce the stress of managing a small restaurant.
Get started with Tableo today and experience the difference.
