Two Restaurants, One Goal: A Smoother Service with Tableo
Discover how Zach keeps Adura and The Osteria running smoothly with one powerful system.
What are Adura and The Osteria?
Located in the picturesque seaside town of Mellieħa, Adura and The Osteria are two popular dining spots, each offering a distinct experience. The Osteria is known for its vibrant, relaxed atmosphere and Mediterranean-inspired dishes, a favourite for both lunch and dinner crowds, while Adura offers a refined, intimate setting that blends contemporary cuisine with exceptional service. Together, the two restaurants welcome a diverse mix of local regulars and international guests, all drawn by quality food, friendly service, and a touch of Maltese charm.
The challenge
Running two busy restaurants meant Zach’s team was constantly juggling phone calls, walk-ins, and last-minute changes. Managing reservations manually was time-consuming and often led to confusion during peak hours. He needed a simple, reliable system to streamline operations, reduce no-shows, and help the team deliver a more personalised guest experience.
The solution:
Zach implemented Tableo’s all-in-one reservation and guest management system across both Adura and The Osteria.
The platform helped his team:
Organise bookings in one central dashboard
Reduce no-shows and cancellations through automated reminders and easy online cancellations
Track returning vs first-time guests for better service
Accept online reservations via the Tableo booking widget, Google, Bookia and Meta
Personalise guest experiences using client recognition notes
Use built-in analytics and heatmaps to identify peak hours and schedule staff efficiently
Key insights with Tableo
Online bookings 24/7
20% of all their reservations now come directly through the Tableo website widget, generating bookings at no cost.
New booking channels
10% of new bookings are now made via Google, Facebook, Instagram and Bookia, all fully integrated with Tableo.
Exceptional Guest Loyalty
Adura maintains a strong 51.8% return rate, proving the power of great service and personalised guest experiences.
Reducing no-shows
No-shows accounted for just 2% of all bookings, thanks to Tableo’s automated reminders and easy guest cancellation process.
Customer reviews
The Osteria gathered 63 new verified reviews through Tableo, strengthening its online reputation and visibility.
Peak-hour insights
Heatmap analytics show The Osteria’s busiest time is 8 PM, while Adura peaks at both 1 PM and 8 PM, helping staff plan smarter shifts.
“We’ve been using Tableo for a while now, and honestly, it’s made a huge difference in how we handle reservations. It’s super easy to use, keeps everything organized, and saves us loads of time, especially during those busy weekends!
Our team loves how simple it is to update bookings and manage tables, and our guests appreciate how smooth the online booking process is. We also take full advantage of the client recognition feature, which lets us leave discreet notes about our regulars, their likes, dislikes, and preferences, helping us make their experience even more personal and enjoyable.
Plus, the support team at Tableo is always quick to help out whenever we have a question.”
Zack Sammut Murphy
Managing Partner, Adura & The Osteria
The takeaway
With Tableo on board, Zach’s team swapped booking chaos for calm. No-shows dropped, scheduling got smarter, and both Adura and The Osteria now run smoother than ever, giving guests the kind of experience they’ll want to come back for.
Be like Zach. Take your business to the next level with Tableo
Designed to simplify your daily operations, increase your bookings, and reduce the stress of managing a small restaurant.
Get started with Tableo today and experience the difference.
