Why wait for your customers to have a special occasion, when you can create one for them to celebrate at your restaurant? With the fall season officially in swing and everyone back to their routine after the summer holidays, October is a perfect month to breathe a little magic into the daily routine and attract…
Long hours, hectic shifts, sporadic schedule changes, and the pressure to deliver the very best service day in and day out, hardly qualify for a stress-free work environment. Yet, more often than not, this is just a typical week of a regular restaurant employee. Not all restaurants address these challenges the same way however, and…
With customer experience at the top of your priority list, there’s no surprise that like every restaurant owner you are constantly on the lookout for new ways to boost your operational efficiency. Certainly with qualified staff and masterful scheduling, the shifts seem to run smoother, customers happier, and you get to avoid the chaos. Yet,…
An effective email marketing strategy can do wonders for restaurants. From helping to re-engage your customers, to driving repeat business and boosting sales – there’s very little not to like about this marketing tool. Indeed, with a strong email strategy you can even control the timing of your campaign, as well as carefully personalise your…
Prioritising inclusive dining as part of your restaurant’s strategy isn’t just important in terms of complying to national and local guidelines. It’s also a power move. Firstly, by creating an inclusive environment, you can ensure that all guests, including those with disabilities, can enjoy their dining experience without any obstacles. This in turn, doesn’t only…
The joy of welcoming new faces and quickly filling up the tables at your restaurant can quickly turn into a nightmare if your crowd management is not up to par. With long wait lines, hungry and impatient customers, and overwhelmed staff – it’s close to impossible to make a good impression and preserve your reputation.…
The success of your restaurant isn’t guaranteed only by the exceptional quality and outstanding flavours of the food you serve. Actually, at large, it lies in the hands and efforts of your team. Getting your employees to work as one, however, isn’t always an easy job. Especially not when the hiring and promotions are only…
Happy with a couple of low-maintenance vegan options on your restaurant’s menu? Think again. Unless of course, you are purposely trying to stay out of one of the most prominent food trends globally. Not tapping into the plant-based market may be a huge miss for any food establishment, even those that don’t necessarily specialise in…
As a restaurant owner, maximising your table turnover is probably already at the top of your list. At the end of the day, how could it not be? The quicker your tables change, the more customers you serve, resulting in more revenue and a lively, ‘hot-spot’ atmosphere at your food establishment. While accounting for both…
Last week, the world had to say goodbye to an incredible pastry chef Roberto Linguanotto, the creator of one of the most internationally beloved desserts – Tiramisu. More affectionately known as ‘Lolli’, he truly shook up the culinary world with the enchanting combination of espresso-soaked ladyfingers, mascarpone cream, and a dusting of cocoa while working…
Restaurant data is important. Even more so, if you’re an ambitious restaurant owner who wants to devise an effective restaurant strategy to improve operations and customer experience. But is all data important? When you’re trying to navigate the ins and outs of marketing, optimise your day-to-day operations, or even understand your main customer base and…
The issues of social responsibility and sustainability aren’t new, but it’s no coincidence that they’ve been steadily preoccupying the minds of restaurant owners. With continuous introduction of new regulations aimed at pushing businesses towards a more socially and environmentally-friendly direction, it’s becoming clear that corporate social responsibility principles (CSR) are not only recommended, but actually…
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