Long hours, hectic shifts, sporadic schedule changes, and the pressure to deliver the very best service day in and day out, hardly qualify for a stress-free work environment. Yet, more often than not, this is just a typical week of a regular restaurant employee. Not all restaurants address these challenges the same way however, and…
The success of your restaurant isn’t guaranteed only by the exceptional quality and outstanding flavours of the food you serve. Actually, at large, it lies in the hands and efforts of your team. Getting your employees to work as one, however, isn’t always an easy job. Especially not when the hiring and promotions are only…
Calling all Servers! Your role in the restaurant sector is crucial. You are pivotal in delivering outstanding customer service, guaranteeing a pleasurable dining experience and customer loyalty. In order to succeed, it’s important to continuously develop your abilities and adopt a customer-centric approach. Here are ten ideas to improve your skills as a restaurant server.…
Managing employee schedules can be a complex task and challenging to say the least. You have to factor in experience, availability holidays, illness and so much more. This is why many restaurants are using a rotating schedule to ease the process. In this article we will cover the concept of a rotating schedule, its significance…
The restaurant industry (probably more so than any other business sector), requires top-notch efficiency for operations to run smoothly and to guarantee excellent customer service. Employee performance needs to be maximised in order to operate effectively and offer exceptional dining experiences. In this post, we’ll provide you with a 9-step approach for raising employee productivity…
Managing a restaurant is tough! It takes a certain combination of abilities, knowledge and character traits to successfully manage a restaurant’s operations, lead staff and guarantee customer satisfaction. In this post we’ll examine the key characteristics that highly efficient restaurant managers possess. Hopefully you are lucky enough to find an outstanding manager for your restaurant,…
Setting clear standards, guaranteeing consistency and fostering a great work atmosphere in restaurants all depend on having an effective “employee handbook” – i.e designing policies that support staff members’ success. In this post, we’ll look at four fundamental guidelines that any restaurant employee handbook ought to contain. These guidelines will increase professionalism, productivity and client…
The scourge of many a restaurant as with any other business is employee turnover. Keeping talented and loyal staff members is crucial. A high turnover of staff not only disrupts operations, it impacts customer satisfaction and profitability. In this article we will look at practical methods for reducing employee turnover in restaurants. We’ll go through…
If you’ve found the perfect chef, then consider yourself LUCKY! You can have the perfect restaurant setting, the most attentive staff, but if the chef is mediocre you can forget repeat business. So that’s why finding the ideal chef is crucial to your restaurant’s success. In addition to bringing culinary skills, a talented and skillful…
The success of your business and the maintenance of a good level of service depend on you, the owner or manager of the restaurant, reviewing the performance of your staff. The creation of efficient performance assessment forms is essential to carrying out thorough and impartial evaluations. In this article, we’ll examine the value of employee…
What’s in pouring a drink? Plenty! As the famous James Bond quote goes … “Martinis should be shaken, not stirred!” Training staff members at serving drinks with finesse is crucial to differentiate yourself from competitors and to improve the overall dining experience for patrons. This post will examine the most effective practices for teaching your…
Having a motivated crew is one of the essential components of running a successful restaurant. Your restaurant’s personnel serve as the public face of your business and are in charge of providing clients with first-rate service and special dining occasions. The tactics we’ll discuss in this article will help you reach your objectives and develop…
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