Restaurant customer service is changing faster than ever. In 2025, 72% of learning professionals say AI will radically improve hospitality training and performance. Many assume mastering new technology is all that matters now. Yet the truth is, the real secret to unforgettable dining is still all about emotional intelligence and personal connection. Discover why high-tech…
Restaurant waitlists have changed massively for 2025 and technology is doing more than just replacing the clipboard. Here is something that stands out. Guests who receive precise wait time estimates are 18 per cent more likely to feel satisfied, even when things get busy. You might think the secret is all about speed, but it…
Restaurant floor plan design shapes every visit and impacts daily operations far more than most diners realise. Surprise awaits, because while many obsess over décor and furniture, research shows that overcrowding caused by poor layout is the number one reason guests leave dissatisfied. The real secret isn’t just beautiful spaces, but layouts that quietly choreograph…
Restaurant owners are feeling the heat as financial trouble looms over the industry. On the surface, a busy dining room might suggest prosperity. Yet, an estimated 450 restaurant bankruptcies are projected for 2025, double the number from just two years ago. That number is only the beginning. The real threat comes from hidden vulnerabilities like…
Restaurant management software is changing the game, helping businesses handle reservations smarter, reduce human error, and create a smoother, more professional experience from the moment a guest books a table. In this blog post, we will dive into how these tools are helping restaurants tackle overbooking head-on.
Optimise operations during peak dining hours with smart strategies and tech to keep service smooth, guests happy, and your kitchen running efficiently.
Learn how to overcome restaurant supply chain disruptions with actionable strategies to streamline operations and enhance resilience.
There’s nothing more disappointing than showing up to a restaurant, and being immediately turned down. ‘Sorry, we are booked out!’ doesn’t leave a great impression, whether it’s a first-time visitor or a loyal regular hearing it. It’s no surprise that nurturing customer relationships while managing restaurant operations requires a delicate balance. So how can you…
With customer experience at the top of your priority list, there’s no surprise that like every restaurant owner you are constantly on the lookout for new ways to boost your operational efficiency. Certainly with qualified staff and masterful scheduling, the shifts seem to run smoother, customers happier, and you get to avoid the chaos. Yet,…
Prioritising inclusive dining as part of your restaurant’s strategy isn’t just important in terms of complying to national and local guidelines. It’s also a power move. Firstly, by creating an inclusive environment, you can ensure that all guests, including those with disabilities, can enjoy their dining experience without any obstacles. This in turn, doesn’t only…
The joy of welcoming new faces and quickly filling up the tables at your restaurant can quickly turn into a nightmare if your crowd management is not up to par. With long wait lines, hungry and impatient customers, and overwhelmed staff – it’s close to impossible to make a good impression and preserve your reputation.…
As a restaurant owner, maximising your table turnover is probably already at the top of your list. At the end of the day, how could it not be? The quicker your tables change, the more customers you serve, resulting in more revenue and a lively, ‘hot-spot’ atmosphere at your food establishment. While accounting for both…
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