There’s nothing more disappointing than showing up to a restaurant, and being immediately turned down. ‘Sorry, we are booked out!’ doesn’t leave a great impression, whether it’s a first-time visitor or a loyal regular hearing it. It’s no surprise that nurturing customer relationships while managing restaurant operations requires a delicate balance. So how can you…
With customer experience at the top of your priority list, there’s no surprise that like every restaurant owner you are constantly on the lookout for new ways to boost your operational efficiency. Certainly with qualified staff and masterful scheduling, the shifts seem to run smoother, customers happier, and you get to avoid the chaos. Yet,…
Prioritising inclusive dining as part of your restaurant’s strategy isn’t just important in terms of complying to national and local guidelines. It’s also a power move. Firstly, by creating an inclusive environment, you can ensure that all guests, including those with disabilities, can enjoy their dining experience without any obstacles. This in turn, doesn’t only…
The joy of welcoming new faces and quickly filling up the tables at your restaurant can quickly turn into a nightmare if your crowd management is not up to par. With long wait lines, hungry and impatient customers, and overwhelmed staff – it’s close to impossible to make a good impression and preserve your reputation.…
As a restaurant owner, maximising your table turnover is probably already at the top of your list. At the end of the day, how could it not be? The quicker your tables change, the more customers you serve, resulting in more revenue and a lively, ‘hot-spot’ atmosphere at your food establishment. While accounting for both…
The issues of social responsibility and sustainability aren’t new, but it’s no coincidence that they’ve been steadily preoccupying the minds of restaurant owners. With continuous introduction of new regulations aimed at pushing businesses towards a more socially and environmentally-friendly direction, it’s becoming clear that corporate social responsibility principles (CSR) are not only recommended, but actually…
The rise of time-based slot reservations across restaurants is not accidental. Gaining popularity during Covid-19, timed reservations proved extremely effective at reducing overcrowding and ensuring customer safety. But let’s be honest: the benefits of allocating specific dining time slots extend beyond the pandemic safety measures too. With quicker turn-over, better crowd management, and more insightful…
Dog-friendly signs on restaurants’ doors are proving to be more than just a passing buzz. With a significant increase in pet ownership and a shift towards more customer-centric dining experiences, pet-friendly establishments are quickly conquering customers’ hearts and becoming the new ‘it’ places unanimously cherished by the dog parents. Welcoming the four-legged pets through your…
Summer isn’t for staying in – and this applies to your restaurant too! With the temperatures steadily rising and the social calendars getting filled with all sorts of outdoorsy events, festivals and concerts – why not lean into the summer fun with a temporary pop-up? Whether you are an established restaurant, or an inspired entrepreneur…
Notorious for their loud and energetic nature, catering to families with small kids can feel intimidating. From crying to running around and fiddling with just about everything, a night out with children can feel like a nightmare for parents, just as much as for restaurateurs. But it doesn’t have to be. Instead of dreading the…
Let’s be honest, who doesn’t want to maximise their restaurant’s revenue! Increasing your profit margins however, isn’t just about serving great food or creating an impeccable atmosphere; it’s also about mastering your upselling techniques. When executed thoughtfully, upselling or suggestive selling, becomes a win-win scenario. By making informed and well-timed suggestions for dishes, sides or…
Although it can be an exciting and gratifying business, owning a restaurant is not all bells and whistles. It’s a tough industry to be in and comes with a long list of challenges. In this article we’ll look at the most frequent issues restaurants deal with and offer workable strategies to fix them. These insights…
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