Service hours adjusted. Mailing list leveraged. The reservation list is getting busy…So what’s next? Now that more and more bookings are coming in at your restaurant, it’s officially time to move on to one of the most important steps in managing the Christmas fever. This is where crowd control comes in.
Tip 5: Use crowd control to manage peak times
Managing the increased flow of guests is critical for ensuring that your guests’ experience isn’t compromised amidst the chaos. Plus, it also helps to keep your kitchen and front-end staff from feeling overwhelmed. Crowd control features help you manage this peak demand, ensuring smooth operations and it is an absolute must going into this year’s festive season.
How can crowd control help?
With Tableo’s crowd control feature you can handle peak times, nothing short of a pro. By smoothly setting limits on how many guests you can accommodate in a given timeframe, you can really pace out even the busiest periods at your restaurant. This way, you can ensure that you don’t exceed your capacity, allowing for better staff management and reducing the risk of delays or mistakes in service.
Try it on Tableo:
Whether you are looking to limit the number of covers per time slot in minutes, or stipulate maximum number of covers accepted per service hours – Tableo gives an option for both. Here’s how.
Go to Settings > Settings > Crowd Control in your Tableo account.
You can set the maximum number of covers per booking per amount of time. This helps you control the flow of customers and maintain a high standard of service during peak times.
Pro tip: Already booked out? Why not have a look at how to set up a digital waitlist while you are at it. This way if any cancellations do take place, you will still be able to instantly fill the available tables, maximising your revenue on the night.
Why it matters
Improved customer experience: There’s just so much more pressure to deliver an outstanding experience and service to your customers during this time. By regulating your customer flow in manageable increments, you can make sure that you boost your sales, without unnecessary waiting time to your customers.
Smooth pace for your kitchen staff: Restaurant kitchen’s nightmare is when all the orders come in together all at once. By controlling the number of bookings per time slot, you keep the kitchen workflow steady and prevent any unnecessary mistakes.
Promoting repeat business: Happy guests are more likely to return and recommend your restaurant to others. Managing peak times effectively helps ensure satisfaction, which is particularly important during the high-demand holiday season.
Ready for the next tip?
While we prepare the next tip for the Christmas season, simply login to Tableo and take advantage of crowd control features to keep your guests happy and your staff organised. It only takes a few minutes to set up!
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Hanna Yerega is a freelance copywriter and a powerhouse on social media, where she combines her knack for compelling writing with a masterful grasp of digital platforms. Known for her exceptional organisation skills, she handles multiple projects with unparalleled precision. Hanna is deeply passionate about not-for-profit initiatives, using her talents to amplify their messages and drive meaningful engagement.
