In a perfect world your restaurant customers would experience 100% satisfaction at all times. But we all know it’s not always possible to please everyone. There are those difficult customers who tend to find a problem with everything…and let’s face it, mistakes with food or service can happen. What’s important is for restaurant owners to…
So you’ve taken the plunge to open a new restaurant! Kudos to you! Now for the fun part… finding the perfect location. Finding the ideal site is one of the most important decisions you’ll make to guarantee success. While the wrong one can seriously hinder your restaurant’s growth and profitability. In this post we will…
There’s value in developing a bar layout and bar design that not only looks good but also improves the overall customer experience. Let’s walk you through some of the best bar layouts while emphasising the main components that each restaurant owner needs to take into account. 1. Strategic bar positioning Your bar’s placement inside the…
Regaining consumers who have had a less-than-stellar experience is a daunting and difficult task. Yet in order to keep a loyal clientele and encourage repeat business it’s a hurdle restaurateurs must learn to overcome. This article explores the value of customer retention and the techniques that can successfully recoup unhappy clients. So let’s get started!…
Now that the sun’s out, it’s time to focus on your outdoor restaurant space! Your patio or outdoor dining area is a useful asset that can draw customers and create a memorable dining experience in the Summer months. With a little imagination and thoughtful planning, you can transform your restaurant terrace into a little oasis.…
One of the most crucial items in your toolbox as a chef is your knife. A sharp knife increases your kitchen productivity while also enhancing the precision and safety of your cuts. Every chef should be proficient in the essential art of regularly sharpening their knives. We’ll go through crucial knife sharpening methods in this…
It’s a Saturday night, you’ve spent the last few days preparing for a busy night at the restaurant. Table arrangements are set, extra staff has been called in to attend to a large table and a surplus of produce has been bought to cater for the demand. It’s already 20 minutes past the reserved time,…
It’s just an email… and yet these simple forms of communication can serve to convey so much more than just providing confirmation of reservation time and date. When optimised, confirmation emails can raise awareness, lower no-show rates, promote upselling, and improve the overall visitor experience. Let’s first examine what restaurant reservation emails are and why…
An increasing number of individuals are opting to make their table reservations online rather than over the phone. A recent study in the UK showed that 47% of restaurant consumers claim that making reservations online is easier than making restaurant reservations in other ways. With 44% also saying they are more likely to make restaurant…
Online reviews have become an important aspect of the restaurant industry with more and more consumers turning to the internet to make dining decisions. A Harvard Business School researcher found that a one-star increase in a restaurant’s Yelp rating correlated with a whopping 5-9% increase in revenue. With so many restaurant review sites and platforms…
Your restaurant floor plan is a map of your restaurant’s physical layout and the key to creating an efficient and enjoyable dining experience. Read the blog!
Running a restaurant can be a hectic job. Between managing staff, creating menus, and maintaining the overall customer experience, it can be challenging to keep up with everything. One task that can be particularly time-consuming is managing phone reservations. Constantly answering calls, taking down information, and keeping track of reservations can be overwhelming, especially during…
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